- Information we collect and how we use it
We may collect information related to you, when you fill the form. If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply, and any information that you submit to us, such as a resume. For customers who engage us for our testing services, we may also collect basic information in order to perform the applicable service and/or test. This information may include but is not limited to date of birth, gender, blood transfusion and transplant history, height and weight. This information is used to provide accurate and complete testing results applicable to the test requested by the client. We may also collect information that is necessary for our legitimate interests, which will be disclosed to you at the time of collection. DFL will use this information for the purposes of which it was collected.
- Testing Information
We store and may publicly display your rating on the service providers on our platform. When we display your rating, we do so together with your account name (first name and last initial).
If you contact us to provide feedback, register a complaint, or ask a question, we will record any personal information and other content that you provide in your communication so that we can effectively respond to your communication.
We may record information relating to your use of DNA Forensics Laboratory Private Limited, such as the searches you undertake, the pages you view, your browser type, IP address, location, requested URL, referring URL, and timestamp information. We use this type of information to administer www.dnaforencics.in and provide the highest possible level of service to you. We also use this information in the aggregate to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of www.dnaforencics.in. You cannot be identified from this aggregate information.
We will only use your Testing Information in order to provide you the services you have requested, process your order, and respond to any order or billing related questions.
We send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. The term \”cookies\” refers to small pieces of information that a website sends to your computer’s hard drive while you are viewing the site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). Persistent cookies can be removed by following your browser help file directions. If you choose to disable cookies, some areas of www.dnaforencics.in may not work properly or at all.
The data you provide to us may be necessary to carry out tasks prior to testing, such as verifying identity or payment details when signing in to use an account. We retain required data based on testing regulatory requirements and other standards, such as meeting our financial obligations and to carry out our responsibilities and enforce our rights arising from service agreements entered into between you and us. The following summarizes the data retention timeframes based on two main categories of testing.
Legal/Chain of Custody/Accredited Tests-We store your samples for a minimum of six months or according to contractual and legal requirements if longer. All accompanying data and records associated with these tests are maintained as required by accrediting bodies, which is a minimum of five years or longer in some instances as required by law. All such accompanying data will be destroyed following the minimum timeframes at intervals annually thereafter.
Non Legal/Non-Chain of Custody Tests-We store your samples for a period of 6-8 weeks or according to contractual and legal requirements if longer. All accompanying data and records associated with these tests are maintained for a minimum period of one year and will be destroyed at intervals annually thereafter.
We are committed to protecting the security of your information. We use a variety of reasonable security technologies and procedures to help protect your information from unauthorized access, use, or disclosure. Access to your personal information is limited and we take reasonable measures to ensure that your personal information is not accessible. Although DFL attempts to protect the personal information in its possession, no security system is perfect, and DFL cannot promise that your personal information will remain absolutely secure in all circumstances. You hereby acknowledge that www.dnaforencics.in is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
If you have any questions or concerns, please contact DFL by email at email@example.com. We will do our best to address your concerns.
If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation.
Where you believe that we have not processed your information in accordance with applicable data protection laws, you may lodge a complaint with your respective supervisory authority or data protection regulator.
By visiting our website: www.dnaforensics.in
By e-mail: firstname.lastname@example.org
If DFL needs, or is required, to contact you concerning any event that involves information about you, we may do so by email, telephone, or mail.