Privacy Policy


  1. Information we collect and how we use it
  2. We may collect information related to you, when you fill the form. If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply, and any information that you submit to us, such as a resume. For customers who engage us for our testing services, we may also collect basic information in order to perform the applicable service and/or test. This information may include but is not limited to date of birth, gender, blood transfusion and transplant history, height and weight. This information is used to provide accurate and complete testing results applicable to the test requested by the client. We may also collect information that is necessary for our legitimate interests, which will be disclosed to you at the time of collection. DFL will use this information for the purposes of which it was collected.

    • Rating
    • We store and may publicly display your rating on the service providers on our platform. When we display your rating, we do so together with your account name (first name and last initial).

    • Feedback
    • If you contact us to provide feedback, register a complaint, or ask a question, we will record any personal information and other content that you provide in your communication so that we can effectively respond to your communication.

    • Activity
    • We may record information relating to your use of DNA Forensics Laboratory Private Limited, such as the searches you undertake, the pages you view, your browser type, IP address, location, requested URL, referring URL, and timestamp information. We use this type of information to administer and provide the highest possible level of service to you. We also use this information in the aggregate to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of You cannot be identified from this aggregate information.

    • Testing Information
    • We will only use your Testing Information in order to provide you the services you have requested, process your order, and respond to any order or billing related questions.

    • Cookies
    • We send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. The term \”cookies\” refers to small pieces of information that a website sends to your computer’s hard drive while you are viewing the site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). Persistent cookies can be removed by following your browser help file directions. If you choose to disable cookies, some areas of may not work properly or at all.

    • Enforcement
    • We may use the information we collect in connection with your use of (including your personal information) in order to investigate, enforce, and apply our Terms of Service and Privacy Policy.

  3. Transfer of information
  4. We may link to third party websites. Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. When you click on such a link, you will leave our site and go to another site. During this process, another entity may collect information from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content or framed websites or to any collection of data after you click on links to such outside websites. We may also share your personal information with our parent company, subsidiaries, joint ventures, or other companies under a common control (collectively, \”Affiliates\”) that we may have now or in the future, in which case we will require them to honor this Privacy Policy. If another company acquires our company or our assets, that company will possess your personal information, and will assume the rights and obligations with respect to that information as described in this Privacy Policy. We may disclose information in the aggregate to third parties relating to user behavior in connection with actual or prospective business relationship with those third parties, such as advertisers and content distributors. For example, we may disclose the number of users that have been exposed to, or clicked on, advertising banners.

  5. Retention of Data
  6. The data you provide to us may be necessary to carry out tasks prior to testing, such as verifying identity or payment details when signing in to use an account. We retain required data based on testing regulatory requirements and other standards, such as meeting our financial obligations and to carry out our responsibilities and enforce our rights arising from service agreements entered into between you and us. The following summarizes the data retention timeframes based on two main categories of testing.

    Legal/Chain of Custody/Accredited Tests-We store your samples for a minimum of six months or according to contractual and legal requirements if longer. All accompanying data and records associated with these tests are maintained as required by accrediting bodies, which is a minimum of five years or longer in some instances as required by law. All such accompanying data will be destroyed following the minimum timeframes at intervals annually thereafter.

    Non Legal/Non-Chain of Custody Tests-We store your samples for a period of 6-8 weeks or according to contractual and legal requirements if longer. All accompanying data and records associated with these tests are maintained for a minimum period of one year and will be destroyed at intervals annually thereafter.

  7. Security
  8. We are committed to protecting the security of your information. We use a variety of reasonable security technologies and procedures to help protect your information from unauthorized access, use, or disclosure. Access to your personal information is limited and we take reasonable measures to ensure that your personal information is not accessible. Although DFL attempts to protect the personal information in its possession, no security system is perfect, and DFL cannot promise that your personal information will remain absolutely secure in all circumstances. You hereby acknowledge that is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

  9. Terms and modifications to this Privacy Policy.
  10. We may modify this Privacy Policy at any time, and we will post any new versions on this page. If we make any material changes in the way we use your personal information, we will notify you by sending an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our website. Any such changes will be effective upon the earliest of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our website. These changes will be effective immediately for new users of Please note that at all times you are responsible for updating your personal information to provide us with your most current e-mail address. In the event that the last e-mail you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. In any event, changes to this Privacy Policy may affect our use of personal information that you provided us prior to our notification to you of the changes. If you do not wish to permit changes in our use of your personal information, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us. Continued use of following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

  11. Dispute Resolution
  12. If you have any questions or concerns, please contact DFL by email at We will do our best to address your concerns.

    If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation.

    Where you believe that we have not processed your information in accordance with applicable data protection laws, you may lodge a complaint with your respective supervisory authority or data protection regulator.

  13. Contact Information
  14. If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:
    By visiting our website:
    By e-mail:
    If DFL needs, or is required, to contact you concerning any event that involves information about you, we may do so by email, telephone, or mail.